Frequently asked questions

The Technical Collective is a community-led program that connects small to mid-sized nonprofits with junior Salesforce administrators seeking real-world experience, supported by seasoned Salesforce professionals.

This initiative is ideal for nonprofits using Salesforce, certified junior admins looking to gain hands-on experience, and experienced Salesforce professionals who want to mentor and give back.

No, the program is designed to provide pro-bono support to nonprofits, while offering a skills-building pathway for junior admins.

Some of our past projects covered report and dashboard creation, process updates, data clean-up, documentation, and basic automation. We are open to other products or types of projects based on availability and skillset.

Each project needs to have a clear, achievable and limited scope, and includes oversight from an experienced Salesforce professional to ensure quality and alignment with best practices. Please refer to our Promises & Expectations section for more information.

You can complete the online application form detailing your Salesforce setup, current challenges, and support needs. We will review and match you with an appropriate team.

Your organisation should be using Salesforce Nonprofit Cloud or similar, ideally using no more than the 10 donated licenses provided through the Power of Us Program from Salesforce.org, and be open to collaboration and knowledge-sharing.

Yes. Your assigned junior admin will take the lead on the work, but all tasks are reviewed and supported by a senior Salesforce technical expert.

This depends on project scope. You will need to commit to a brief onboarding session and regular check-ins.

We will assess your requirements during the scoping process. If a project is too advanced, we may refer you to a more appropriate support channel or re-scope the task.

You need to be already upskilled in Salesforce by earning at least one certification, and be seeking work experience to add to your CV or resume.

You will be paired with an experienced Salesforce mentor who will guide you through best practices, review your work, and provide feedback.

Yes. You will receive documented project experience and the option to request a reference from your technical expert or the nonprofit after successful completion.

This is a voluntary learning program and is currently unpaid. However, the experience is highly valuable and can significantly boost your employability. We are open to paid offerings in the future based on availability, length of project, and complexity.

Due to the nature of volunteer work, we are not able to guarantee a project length. This will be decided during the project kick-off, when scope is established and ways of working are defined.

You can register via our website to express interest. We will then match you with junior professionals or projects aligned with your skills and availability.

You will offer technical guidance, review the junior professional's work, answer questions, and ensure deliverables align with Salesforce best practices. We match a team of experts to ensure there is always a technical expert available for support.

No, but familiarity with Nonprofit Cloud and/or NPSP is helpful. The key requirement is at least 5 years of hands-on Salesforce experience, and a passion for supporting others is essential.

Yes. We try to match you based on your interests and availability, and you will have the opportunity to accept or decline any proposed engagement.